Refund and Return Policy

Effective Date: 10/20/2026

Last Updated: 10/20/2026

1. Overview and Scope

At Decorisowd, we are dedicated to providing high-quality home furnishings, decorative accessories, and design accents. We understand that on occasion, an item may not fully meet your expectations or match your space. This Refund Policy establishes the standards, eligibility requirements, timeframes, and procedures for returning merchandise and obtaining reimbursements. By finalizing a transaction with Decorisowd, you acknowledge and agree to the guidelines detailed herein.

2. Standard Return Period

We provide a thirty (30) calendar day return period for eligible merchandise. This window begins on the calendar day your order is officially marked as delivered by the logistics carrier. Return requests transmitted after the expiration of this 30-day period cannot be accepted for refund or credit.

3. Criteria for Return Eligibility

To qualify for a refund, returned items must satisfy strict condition requirements upon receipt and inspection at our distribution facility. You are responsible for ensuring that:

• The item remains in new, unused, and undamaged condition, showing zero signs of assembly, wear, laundering, or alteration.
• All factory tags, labels, protective wrappings, and hardware packs remain securely affixed and intact.
• The product is enclosed within its original manufacturer packaging, accompanied by all interior inserts, user manuals, and documentation.
• Proof of purchase, such as your Decorisowd order confirmation number or packing slip, is presented with the return inquiry.

4. Items Excluded from Returns and Refunds

Due to hygiene considerations, custom manufacturing processes, and logistical safety, specific product categories are strictly deemed final sale and non-refundable. These categories include:

• Bespoke, custom-tailored, monogrammed, or made-to-order furnishings and home accents.
• Items explicitly designated as "Final Sale", "Clearance", or "As-Is" at the time of transaction.
• Fragile, perishable, or chemical-based home goods, including room sprays, opened reed diffusers, and burning candles.
• Used bedding, textile cushions, bath linens, or throws that have been unsealed or washed.
• Digital gift certificates, promotional vouchers, and prepaid cards.

5. Damaged, Defective, or Incorrect Shipments

We conduct thorough quality assessments prior to dispatch; however, transit damages can occasionally occur. If you receive merchandise that is visibly damaged, structurally compromised, or materially different from what you ordered, please follow these guidelines:

1. Inspect your delivery immediately upon receipt.
2. Notify our customer care team within seventy-two (72) hours of carrier delivery via email at decorisowd_billing@gmail.com.
3. Submit clear photographic or video evidence documenting the damaged carton, shipping label, and the defective item itself.
4. Retain all packaging materials until the resolution process is complete.

Upon validation of the issue, Decorisowd will arrange a complimentary replacement at no additional cost or issue an immediate, full refund including any standard outbound shipping charges originally paid.

6. How to Initiate a Return

To ensure orderly tracking and rapid processing, all returns must be pre-authorized through our customer service desk before items are dispatched back to our warehouse.

1. Submit a Request: Contact Decorisowd customer service by sending an email to decorisowd_billing@gmail.com or calling 8554728033 with your order number, the item(s) you wish to return, and the reason for the return.
2. Obtain Return Authorization: Once your eligibility is verified, our team will provide a Return Merchandise Authorization (RMA) along with designated return instructions and our returns depot address: 149, Lost Tree Drive, Springfield, 62704, United States.
3. Package the Goods: Safely pack the product using the original packaging materials and sufficient protective cushioning to avoid transit damage. Affix the provided RMA documentation clearly to the exterior of the parcel.
4. Ship the Package: Ship the parcel using a reputable, trackable courier service. Decorisowd is not responsible for items damaged or lost while in return transit.

7. Return Shipping Costs and Fees

Unless the return is a direct result of our error (such as delivering a defective, damaged, or incorrect item), the customer remains responsible for all freight and carrier charges associated with the return transit. Decorisowd does not charge arbitrary restocking fees; however, return shipping costs are non-refundable. If an order originally received complimentary shipping, only the net purchase price of the physical item will be refunded.

8. Inspection and Refund Issuance

Upon physical arrival of the returned parcel at 149, Lost Tree Drive, Springfield, 62704, United States, our warehouse team conducts a formal inspection to ensure the product meets all criteria set forth in this policy. This assessment is usually concluded within three (3) to five (5) business days following delivery.

Following a successful inspection:

• An email confirmation will be sent to the email address associated with your original transaction confirming acceptance of the return.
• Reimbursements are issued exclusively to the original payment method used during checkout (such as credit card, debit card, or verified digital payment wallet).
• Credit card issuers and banking institutions generally take between five (5) and ten (10) business days to post the credited funds to your account statement once released by our processor.

If an item fails inspection due to unauthorized wear, missing hardware, or neglectful return packaging, the item may be rejected, in which case no refund will be issued, and the customer will be responsible for fees to have the item shipped back.

9. Exchanges

Due to fluctuating inventory levels and rapid turnover of popular designs, Decorisowd does not manage direct product-for-product exchanges. If you prefer an alternative color, size, or styling, please follow the standard return procedure for your current item and place a separate new order through our storefront for your preferred product.

10. Contact Information

If you have questions, require support regarding an existing return, or need guidance concerning our refund guidelines, please contact our support team:

Decorisowd Customer Care
Mailing Address: 149, Lost Tree Drive, Springfield, 62704, United States
Email: decorisowd_billing@gmail.com
Phone: 8554728033